Performance Pledges
Our Pledges
Air Traffic Service
| Service | Service Standard |
|---|---|
| Availability of Instrument Landing System | >99.9% |
| Availability of communication system | >99.9% |
| Availability of radar system | >99.9% |
| Update pre-flight bulletins | 2 times a day |
| Issue Notices to Airmen (NOTAM) | timely issue |
| Update of Aeronautical Information Publication (AIP) and AIP Supplement (AIP SUPP) | every month |
Processing Time for Operating Permits for All Operators to and from Hong Kong
(upon receipt of all required documents)
| Service | Service Standard |
|---|---|
| Existing scheduled services | 10 working days before expiry date of current permit |
| New scheduled services | 10 working days before commencement of new service |
| Non scheduled services by new or infrequent operators | 10 working days |
| Non scheduled services by regular and familiar operators providing a series of flights | 5 working days |
| Non scheduled services by regular and familiar operators providing adhoc flights | 3 working days |
Processing Time for Licences for Flight Crew / Aircraft Maintenance Engineer
(upon receipt of all required documents)
| Service | Service Standard |
|---|---|
| Confirmation of acceptance of booking for flight crew licence examination | 4 working days |
| Notification of results of flight crew licensing examinations conducted in Hong Kong | 5 working days |
| Issue of flight crew licences | 3.5 working days |
| Issue of a Class One/Two/Three Medical Certificate | 5 working days |
| Issue of a Certificate of Validation | 5 working days |
| Issue of aircraft maintenance engineer licence | 6 working days |
| Inclusion of a rating | 3.5 working days |
| Issue or removal of a licence endorsement | 5 working days |
| Flight crew licence conversion assessment | 7 working days |
| Renewal of a Certificate of Experience | 5 working days |
Notes: Performance Pledges are counted from the following day when PELO has received all the required documents. Personnel Licensing Office will endeavor to meet the service standard subject to the number of applications received on the day.
Processing Time for Licences for Operators / Organisations
(upon receipt of all required documents)
| Service | Service Standard |
|---|---|
| Issue of Air Operator's Certificate (AOC) | 60 days |
| Renewal of C of A (for operators NOT supported by HKAR-181 Approved Organisation) | 30 working days |
| HKAR-145 Maintenance Organisation Approval | 60 days |
| HKAR-21 Design Organisation Approval | 60 days |
| HKAR-21 Production Organisation Approval | 60 days |
| HKAR-21 Hong Kong Parts Manufacturer Approval | 60 days |
| Issue of Letter of Approval for Senior Authorised Examiners (SAE) | 14 days |
| Scheduling of a SAE Briefing | 28 days |
| Scheduling of a practice observation session for SAE | 28 days |
Other Licences / Permits
(upon receipt of all required documents)
| Service | Service Standard |
|---|---|
| Issue of Crew Member Certificate | 5 working days |
| Permission in relation to low flying | 7 working days |
| Exemption from airport height restrictions prescribed under the Hong Kong Airport (Control of Obstruction) Ordinance | 10 working days |
| Permissions to carry dangerous goods and munitions of war by air under the Air Navigation (Hong Kong) Order | 11 working days |
| Approval of dangerous goods training programme for aircraft operator under the Air Navigation (Dangerous Goods) Regulations | 11 working days |
| Approval of dangerous goods training programme for shipper and freight forwarder under Dangerous Goods (Consignment by Air) (Safety) Regulations | 11 working days |
| Permission in relation to captive balloon flights (no person on board) | 14 working days |
| Registration as regulated agents for air cargo operations | 14 working days |
| Exemption from the Flight Restriction prescribed under Air Navigation (Flight Prohibition) Order Cap.448E | 14 working days |
| Permission in relation to captive balloon flights (with persons on board) | 28 working days |
| Permission for aerial photography or aerial survey over the Hong Kong territory by non-Hong Kong registered aircraft | 28 working days |
| Permission in relation to dropping of parachutes or other articles | 28 working days |
Services to the Public
| Services | Service Standard |
|---|---|
| Response to Notice of Mass Balloon Release | 3 working days |
| Process postal and online application for refund of Air Passenger Departure Tax | 29 working days |
| Process application for refund of Air Passenger Departure Tax (in person at the Air Passenger Departure Tax Refund Counter located at the Hong Kong International Airport) | same day |
| Response to written aircraft noise complaints and enquiries | within 10 calendar days |
Right of Appeal
If you feel your case, comment or suggestion has not been dealt with satisfactorily, you may write to the Director-General of Civil Aviation at:
Civil Aviation Department
Office Building
Civil Aviation Department Headquarters
1 Tung Fai Road
Hong Kong International Airport
Lantau, Hong Kong
Fax: 2910 6351
Office Building
Civil Aviation Department Headquarters
1 Tung Fai Road
Hong Kong International Airport
Lantau, Hong Kong
Fax: 2910 6351
Where to go for Further Information
You can seek further information about our services by visiting our website (https://www.cad.gov.hk), sending an email to enquiry@cad.gov.hk or calling our hotline (852) 2910 6352.
